Refund Policy
Last Updated: September 2026
Equatika aims to make its payment and refund conditions clear before a purchase is completed.
Equatika is owned and operated by Equatika Academic Tutoring Services, a DTI-registered sole proprietorship in the Philippines.
Tutoring Sessions and Packages
Tutoring sessions and packages are reserved for a particular student and require tutor time and scheduling capacity.
Prepaid tutoring packages are generally non-refundable and non-transferable, except where Equatika is unable to provide the purchased service or where otherwise required by law.
Requests to reschedule a session should be made at least 6 hours before the scheduled start time.
Late cancellations, late rescheduling requests, and no-shows may result in the scheduled session being charged in whole or in part.
If Equatika or the assigned tutor must cancel a session, the affected session will be rescheduled or the corresponding unused credit will remain available to the student.
Digital Products
Because downloadable digital products can be accessed or delivered immediately after purchase, digital-product purchases are generally non-refundable once the product has been delivered or made available for download.
If a customer is charged more than once for the same purchase, receives an incorrect file, or is unable to access a purchased digital product because of a technical problem on Equatika’s side, the customer should contact Equatika so that the issue can be corrected.
Where appropriate, Equatika may replace the file, restore access, or issue a refund.
Programs and Other Services
Refund and cancellation conditions for short courses, special programs, or other services may be stated separately at the time of purchase. Where specific terms are supplied for a particular offering, those terms will apply.
Payment Processing
Refunds, when approved, will ordinarily be returned through the original payment method where technically possible. Processing time may depend on the payment provider or financial institution.
Contact
Refund or payment concerns may be sent to:
Please include the purchaser’s name, the service or product purchased, the transaction date, and enough information for us to identify the payment.